Answers to Your Questions

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Answers to Your Questions provides you with a broad range of FAQs about learning to dive, partaking in Expeditions and how to navigate your personalised My Classroom e-learning facility at the Sunken Dreams Scuba Diving Academy.

If you cannot find an answer to the questions you have here, please contact us using the form below.

[/vc_column_text][vc_empty_space][vc_column_text]PADI®, the Professional Association of Diving Instructors®, is known for its slogan – The Way the World Learns to Dive® and is the global leader in scuba diving education. If you have a scuba diving question, the Sunken Dreams Scuba Diving Academy is here to help. Please review our “Frequently Asked Questions“, and if you don’t find the answer you’re looking for, use the contact form to request additional assistance.

For questions about scuba gear,scuba diving lessons and dive trips, please contact Sunken Dreams Scuba Diving Academy via email. Because dive conditions, gear and prices vary from region to region, you’ll get the most accurate information by contacting the Academy directly.

Planning a scuba diving holiday? For recommendations on the best places to dive, email the Academy, check out our upcoming destinations, newsletters and expedition reports or connect with fellow divers at the Academy.

Advertise with Sunken Dreams –Reach thousands of targeted customers via sunkendreams.com and gain exposure to likeminded divers via the Sunken Dreams Photo e-Shop.

Consumer Protection –Acknowledging and preserving the high level of customer satisfaction achieved by Sunken Dreams’ Members is at the cornerstone of the PADI/SSI Quality Management programmes.

Complete a Course Evaluation Questionnaire or email dive@sunkendreams.com to report compliments or complaints regarding training. Consumer Alerts help uphold PADI’s high standards and quality service to protect your safety.

Looking for employment opportunities with Sunken Dreams Scuba Diving Academy? Check out employment opportunities at Sunken Dreams Pros.[/vc_column_text][vc_column_text]

BECOME A CERTIFIED SCUBA DIVER FAQ

[/vc_column_text][vc_empty_space][vc_toggle title=”How do I learn to scuba dive?” style=”simple” color=”black”]Becoming a scuba diver is a wonderful adventure! Scuba certification includes three phases:

1. Knowledge Development

During the first phase of your scuba lessons, you’ll learn the basic principles of scuba diving such as

What to consider when planning dives.

How to choose the right scuba gear for you.

Underwater signals and other diving procedures.

You’ll learn this valuable information by reading it in the PADI Open Water Diver Manual or by using the tablet version – PADI Open Water Diver Touch™, or online with PADI eLearning®. At the end of each chapter, you’ll answer questions about the material to ensure you understand it. Along the way, let your PADI Instructor know if there is anything you don’t understand. At the end of the course, you’ll take a final exam that ensures you have thorough knowledge of scuba diving basics.

You’ll also watch videos that preview the scuba skills you’ll practice in a swimming pool or pool-like environment. In addition to the video, your instructor will demonstrate each skill for you.

2. Confined Water Dives

This is what it’s all about – diving. You’ll develop basic scuba skills in a pool or in confined water – a body of water with pool-like conditions, such as off a calm beach. The basic scuba skills you learn during your certification course will help you become familiar with your scuba gear and become an underwater explorer. Some of the essential skills you learn include:

• Setting up your scuba gear.

• How to get water out of your mask.

• Entering and exiting the water.

• Buoyancy control.

• Basic underwater navigation.

• Safety procedures.

You’ll practice these skills with an instructor until you’re comfortable. When you’re ready, it’s time for your underwater adventure to begin at an open water dive site.

3. Open Water Dives

After your confined water dives, you’ll head to “open water,” where you and your instructor will make four dives, usually over two days. On these dives you’ll get to explore the underwater world. You’ll apply the skills you learned in confined water while enjoying what the local environment has to offer. Most student divers complete these dives close to home, but there is an option for finishing your training while on holiday. Your Sunken Dreams Scuba Diving Academy Instructor can explain how you can be referred to another PADI Instructor in a different location.[/vc_toggle][vc_toggle title=”How long does it take to get certified?” style=”simple” color=”black”]The PADI Open Water Diver course is flexible and performance based, which means that your requirements we can offer a wide variety of schedules, organized according to how fast you progress. It’s possible to complete your confined and open water dives in three or four days by completing the knowledge development portion online via online eLearning, or our other Sunken Dreams home study options offered.

Your PADI Instructor will focus on helping you become a confident and comfortable diver, not on how long it takes. You earn your certification based on demonstrating you know what you need to know and can do what you need to do. This means that you progress at your own pace – faster or slower depending upon the time you need – to become a competent scuba diver.[/vc_toggle][vc_toggle title=”How much do SCUBA lessons cost?” style=”simple” color=”black”]Compared with other popular adventure sports and outdoor activities, learning to scuba dive isn’t expensive. For example, you can expect to pay about the same as you would for:

  • a full day of surfing lessons.
  • a weekend of rock climbing lessons.
  • a weekend of kayaking lessons.
  • a weekend of fly-fishing lessons.
  • about three hours of private golf lessons.
  • about three hours of private water skiing lessons.
  • one amazing night out at the pub!

Learning to scuba dive is a great value when you consider that you learn to dive under the guidance and attention of a highly trained, experienced professional – your Sunken Dreams PADI Scuba Instructor. What’s more, you receive a certification to scuba dive at the end of a PADI Open Water Diver course (few other activities can offer that).

From the first day, scuba diving starts transforming your life with new experiences you can share with friends. And you can do it almost anywhere there is water. Start learning online and get ready to take your first breaths underwater! For specific costs, use the contact form below to ask about getting certified. For your interest, all PADI Dive Centers and Resorts are independently owned and operated, and prices can vary depending on location, class size and other factors.

Some questions when diving with different centre you may want to ask are:

  • Are the course materials included in the price?
  • What personal dive equipment am I required to have?
  • Is rental gear included?
  • Are there any additional fees such as a boat fee or certification fee?
  • How many student divers will be in the course?
  • Where will open water training dives take place?

[/vc_toggle][vc_toggle title=”What gear will I need to SCUBA dive?” style=”simple” color=”black”]Choosing and using your scuba gear is part of the fun of diving. Sunken Dreams Scuba Diving Academy will help you find the right gear. Each piece of scuba equipment has a different function so that together, it adapts you to the underwater world.

When you start learning to scuba dive, as a minimum, you’ll want your own:

  • Mask
  • Snorkel
  • Fins

These have a personal fit, and Sunken Dreams Scuba Diving can help you choose gear with the best fit and features for you.

During your PADI Open Water Diver course, you’ll learn to use a regulator, buoyancy control device (BCD), dive computer or dive planner, scuba tank, wetsuit or dry suit and weight system. Check with your local PADI Resort or dive shop to confirm what equipment is included in your course package. Consider investing in all your own scuba equipment when you start your course because:

  • You’re more comfortable learning to scuba dive using gear you’ve chosen.
  • You’re more comfortable using scuba gear fitted for you.
  • Scuba divers who own their scuba diving equipment find it more convenient to go diving.
  • Having your own scuba diving gear is part of the fun of diving.

The kind of gear you’ll need depends on the conditions where you dive most. You may want:

[/vc_toggle][vc_toggle title=”How do I find the best SCUBA gear?” style=”simple” color=”black”]There is no “best gear,” but there is the best gear for you. The dive professionals at Sunken Dreams Scuba Diving Academy are trained to help you find scuba gear that best matches your preferences, fit and budget.

Sunken Dreams – Ocean Aquasition© provides detailed catalogue of SCUBA diving and tailored beachwear suited for Sunken Dreams training and worldwide expeditions. To see these items visit the Sunken Dreams e-Shop

You may also want to talk to other scuba divers in the Sunken Dreams online scuba community to get recommendations on particular scuba equipment brands and models.[/vc_toggle][vc_toggle title=”What are the requirements for learning to SCUBA dive?” style=”simple” color=”black”]If you have a passion for excitement and adventure, chances are you can become an avid PADI scuba diver. You’ll also want to keep in mind these requirements:

The minimum age is 10 years old (in most areas). Student divers who are younger than 15 earn the PADI Junior Open Water Diver certification, which they may upgrade to PADI Open Water Diver certification upon reaching 15. Children under the age of 13 require parent or guardian permission to register for PADI eLearning, or to use PADI Open Water Diver Touch™.

All student divers complete a brief scuba medical questionnaire that asks about medical conditions that could be a problem while diving. If none of these apply, sign the form and you’re ready to start. If any of these apply to you, your doctor must, as a safety precaution, assess the condition as it relates to diving and sign a medical form that confirms you’re fit to dive. In some areas, local laws require all scuba students to consult with a physician before entering the course. Download the scuba medical questionnaire.

Before completing the PADI Open Water Diver course, your instructor will have you demonstrate basic water skills to be sure you’re comfortable in the water, including:

  • Swim 200 metres/yards (or 300 metres/yards in mask, fins and snorkel) without stopping. There is no time limit for this, and you may use any swimming strokes you want.
  • Float and tread water for 10 minutes, again using any methods you want.

Any individual who can meet the performance requirements of the course qualifies for certification. There are many adaptive techniques that allow individuals with physical challenges to meet these requirements. People with paraplegia, amputations and other challenges commonly earn the PADI Open Water Diver certification. Even individuals with more significant physical challenges participate in diving. Talk to your PADI Instructor at your local PADI Dive Center or Resort for more information.

Each diver must have a personal set of the learning materials to use during the course and for reference after the course. There are several options available, depending on your learning style and technology preference, including:

PADI Open Water Diver Online (web-based)

PADI Open Water Diver Touch™ (combines manual and video in tablet-based learning)

PADI Open Water Diver Manual, and watching the Open Water Diver Video on DVD either on your own or with your instructor

Sunken Dreams Scuba Diving Academy can provide one of the options above as part of the course enrollment process. You’ll also need a logbook and a dive-planning device such as a dive computer, RDP table or eRDPMLTM. Your instructor will have you use the PADI Skill Practice and Dive Planning Slate during training, and you’ll find this tool useful once you’re certified.[/vc_toggle][vc_toggle title=”Do I need to be a good swimmer to SCUBA dive?” style=”simple” color=”black”]Some swimming ability is required. You need to have basic swim skills and be able to comfortably maintain yourself in the water. Your Sunken Dreams Scuba Diving Academy Instructor will assess this by having you:

  • Swim 200 metres/yards (or 300 metres/yards in mask, fins and snorkel). There is no time limit for this, and you may use any swimming strokes you want.
  • Float and tread water for 10 minutes, again using any methods you want.

Any individual who can meet the performance requirements of the course qualifies for certification. There are many adaptive techniques that allow individuals with physical challenges to meet these requirements. People with paraplegia, amputations and other challenges commonly earn the PADI Open Water Diver certification. Even individuals with more significant physical challenges participate in diving. Our focus is to help divers develop the skills they need to dive comfortably.

For more information please use the contact form below for any particular enquiries.[/vc_toggle][vc_toggle title=”Where is the best place to get certified?” style=”simple” color=”black”]All PADI Dive Centers and Resorts worldwide adhere to the same training standards, so no matter where you are there’s likely a PADI Instructor ready to teach you how to scuba dive. Decide where the best place for you is by contacting Sunken Dreams Scuba Diving Academy to find out what options are available, ask friends and family, or connect with local divers on the Sunken Dreams Membership.[/vc_toggle][vc_toggle title=”Where can I SCUBA dive?” style=”simple” color=”black”]You can dive practically anywhere there’s water – a swimming pool, the ocean and all points in between, including quarries, lakes, rivers, springs or even aquariums. Where you can scuba dive is determined by your:

  • Experience level
  • Dive site access and conditions
  • Interests

For example, if you’ve just finished your PADI Open Water Diver course, you probably shouldn’t dive under Antarctic ice on your next dive. However, don’t limit yourself. Some of the best diving is closer than you think.

Your local dive site can be anything from a purpose-built site, like a large aquarium, or a more natural site like Gozo’s Blue Hole or Mexico’s Mesoamerican Reef. It may be a manmade reservoir or a fossil-filled river. It’s not always about great visibility because what you see is more important than how far you see.

The only truly important thing about where you dive is that you have the training and experience for diving there, and that you have a dive buddy to go with you. Sunken Dreams Scuba Diving Academy can help you organize great local diving or a dive expedition.[/vc_toggle][vc_toggle title=”My ears hurt when I go to the bottom of a swimming pool or when I dive down snorkelling. Will that prevent me from becoming a SCUBA diver?” style=”simple” color=”black”]No, assuming you have no irregularities in your ears and sinuses. The discomfort is the normal effect of water pressure pressing in on your ear drums. Fortunately, our bodies are designed to adjust for pressure changes in our ears – you just need to learn how. If you have no difficulties adjusting to air pressure during flying, you’ll probably experience no problem learning to adjust to water pressure while diving.[/vc_toggle][vc_toggle title=”Will a history of ear troubles, asthma, diabetes, allergies or smoking preclude someone from diving?” style=”simple” color=”black”]Not necessarily. Any condition that affects the ears, sinuses, respiratory or heart function, or may alter consciousness is a concern, but only a doctor can assess a person’s individual risk. Doctors can consult with the Divers Alert Network (DAN) as necessary when assessing fitness to dive. Download the medical statement to take to your doctor.

Any Diver that answers “Yes” to an article on the Medical Form should consult the Academy in advance before beginning dive-related activities. These divers potentially should have a medical consultation with their doctor or can contact  Approved Medical Examiner of Divers Dr. Oliver Firth at the London Diving Chamber for professional advice.

Tel: 020 7806 4028

Website: www.londondivingchamber.co.uk[/vc_toggle][vc_toggle title=”What are the most common illnesses and sicknesses associated with diving?” style=”simple” color=”black”]Sunburn, seasickness and dehydration, all of which are preventable, are the most common problems divers face. Injuries caused by marine life, such as scrapes and stings, do occur, but these can be avoided by wearing an exposure suit, staying off the bottom and watching where you put your hands and feet.

[/vc_toggle][vc_toggle title=”What about sharks?” style=”simple” color=”black”]When you’re lucky, you get to see a shark. Although incidents with sharks occur, they are very rare and, with respect to diving, primarily involve spear fishing or feeding sharks, both of which trigger feeding behavior.

Most of the time, if you see a shark it’s just passing through and a rare sight to enjoy. Most certified, experienced divers partake on the Sunken Dreams Scuba Diving Academy’s Shark Specialty and look to complete expeditions where they will encounter some of the most majestic members of shark species on Earth.

[/vc_toggle][vc_toggle title=”Do women have any special concerns regarding diving?” style=”simple” color=”black”]Aside from pregnancy, no. Because physiologists know little about the effects of diving on the fetus, the recommendation is that women avoid diving while pregnant or trying to become pregnant. Menstruation is not normally a concern.[/vc_toggle][vc_toggle title=”How deep do you go?” style=”simple” color=”black”]With the necessary training and experience, the limit for recreational scuba diving is 40 metres/130 feet. Beginning scuba divers stay shallower than about 18 metres/60 feet.

Although these are the limits, some of the most popular diving is shallower than 12 metres/40 feet, where the water’s warmer and the colors are brighter.[/vc_toggle][vc_toggle title=”What happens if I use up all my air?” style=”simple” color=”black”]Your dive kit includes a gauge that displays how much air you have. You’ll learn to check it regularly, so it’s unlikely you’ll run out of air while scuba diving.

However, if you run out of air, your buddy has an extra regulator (mouthpiece) that allows you to share a single air supply while swimming to the surface. There are also other options you’ll learn in your scuba diving training.[/vc_toggle][vc_toggle title=”What happens if I feel claustrophobic?” style=”simple” color=”black”]People find the “weightlessness” of scuba diving to be quite freeing. Modern scuba masks are available in translucent models, which you may prefer if a mask makes you feel closed in.

During your scuba diving training, your instructor gives you plenty of time and coaching to become comfortable with each stage of learning. Your scuba instructor works with you at your own pace to ensure you master each skill necessary to become a capable scuba diver who dives regularly.[/vc_toggle][vc_toggle title=”I have a professional-level certification with another agency, how do I become a PADI/SSI Divemaster or Instructor?” style=”simple” color=”black”]If you hold a professional rating from another diver training organization and wish to become a PADI/SSI Divemaster or Instructor, please contact the Sunken Dreams Scuba Diving Academy.

A dive professional in good standing with another diver training organization may meet the prerequisites for the next level PADI certification. For example, a divemaster with another diver training organization may qualify to enroll in a PADI Assistant Instructor course or Instructor Development Course (IDC). You could not receive a PADI Divemaster certification unless you completed the PADI Divemaster course. There is no simple “equivalency” or “crossover.”

An instructor in good standing from another diver training organization may be eligible to enroll in an Open Water Scuba Instructor (OWSI) program. This program is shorter than a complete IDC and focuses building upon your teaching skills by introducing you to the PADI System. You must also successfully complete a PADI Instructor Exam (IE) to become a PADI Instructor.[/vc_toggle][vc_toggle title=”I’m already a certified diver, how do I become a PADI diver?” style=”simple” color=”black”]Scuba diving certifications from other diver training organizations can often be used to meet a prerequisite for the next level PADI course. For example, if you have an open water diver or entry-level certification from another diver training organization, you may qualify to enroll in the PADI Advanced Open Water Diver course, which is the next level. You could not receive a PADI Open Water Diver certification unless you completed that course. There is no simple “equivalency” or “crossover.” The best option is to take the next step and continue your education. If you would like to continue your dive training and receive a PADI certification, contact the Sunken Dreams Scuba Diving Academy using the contact form below to ask about the options you have for obtaining a PADI certification.[/vc_toggle][vc_toggle title=”Still have questions?” style=”simple” color=”black”]Please read through the other FAQs on the Sunken Dreams’ Answers to Your Questions webpage contact us using the contact form below.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”rgba(0,0,0,0.06)” css=”.vc_custom_1484816953339{margin-top: 30px !important;}”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

CERTIFICATION CARD AND MEMBERSHIP CARD FAQ

[/vc_column_text][vc_empty_space][vc_toggle title=”I haven’t received my PADI or SSI Certification Card, what do I do?” style=”simple” color=”black” el_id=”1456128678198-158c6503-6b13″]If more than one month has passed since you completed your certification, please contact the Sunken Dreams Scuba Diving Academy or in cases of those completing their licences with another centre, the PADI/SSI Instructor who certified you. Some instructors and dive centers request to receive their divers’ cards. Also, the instructor or dive center may be able to resend you a temporary certification card by email in addition to verifying the mailing address submitted for your certification.

If your dive center or instructor does not have your card, please contact the customer service department in your region:

[/vc_toggle][vc_toggle title=”What is a PADI e-Card?” style=”simple” color=”black” el_id=”1456129733887-c7999f95-49f5″]A PADI eCard is an electronic version of the plastic certification card. It displays information that instructors or dive operations around the world need to verify certification. The eCard will be hosted, managed and displayed through the existing free PADI App.[/vc_toggle][vc_toggle title=”What will happen to plastic certification cards with the new e-cards?” style=”simple” color=”black” el_id=”1456131834508-eeca16f7-9a15″]PADI divers will continue to receive plastic certification cards with each new certification. When purchasing replacement cards you now have the option to order the PADI eCard, plastic certification card or both.[/vc_toggle][vc_toggle title=”Still have questions?” style=”simple” color=”black”]Please read through the other FAQs on the Sunken Dreams’ Answers to Your Questions webpage contact us using the contact form below.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”rgba(0,0,0,0.06)” css=”.vc_custom_1484816953339{margin-top: 30px !important;}”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

EXPEDITIONS FAQ

[/vc_column_text][vc_empty_space][vc_toggle title=”How do I know what courses, expeditions and services the Sunken Dreams Scuba Diving Academy offer?” style=”simple” color=”black”]

By visiting the Sunken Dreams e-Shop, you’ll see what the the Academy offers and at what price.

If you need more information about particular dates of courses, expeditions and events. Divers can visit the Academy Calendar.

Should you require further details, please contact the Academy using the contact form below.

[/vc_toggle][vc_toggle title=”Is there an an online Academy Calendar for Sunken Dreams Expeditions?” style=”simple” color=”black”]The Academy Calendar for Sunken Dreams Expeditions can be found here or under the Main Menu Tab ‘News’.[/vc_toggle][vc_toggle title=”The Blueprint: A detailed pdf about upcoming Sunken Dreams Expeditions?” style=”simple” color=”black”]Welcome to the Sunken Dreams Blueprint.

The Blueprint is the Sunken Dreams Scuba Diving Academy’s executable plan for safely experiencing the most memorable scuba diving activities for passionate Sunken Dreams ocean adventurers for 2017-2018.

Designed to provide an accessible overview to wondrous ocean experiences for adult dive groups and unique marine conservation opportunities for younger divers and biologists; The Blueprint showcases the Academy’s specialist worldwide expeditions above and below the waterline for its members.

The Blueprint is an interactive PDF brochure with hyperlinks to external media content found at the Sunken Dreams website including videos, photo galleries, events calendar and team rosters.

For those taking their next steps into the ocean or for those returning to achieve new goals on their next expedition, there is exciting diving and travel opportunities for all levels.

Dive into The Blueprint 2017-2018 for more information![/vc_toggle][vc_toggle title=”The Diver Handbook: a detailed PDF guidebook for each Sunken Dreams Expedition” style=”simple” color=”black”]To help divers prepare comprehensively for a Dive Expedition, Sunken Dreams Scuba Diving Academy has designed in-depth, tailored Diver Handbooks for every expedition on offer at the Academy. Divers and their families can download and read handbooks relative to their expedition at their convenience.

Select the Dive Handbook you wish to purchase according to your upcoming expedition or select mulitple Dive Handbooks and add them to your ‘My Cart’ inventory.

Handbooks are exclusive to Academy Members only.[/vc_toggle][vc_toggle title=”Where does the world dive maps for the Locations Maps come from?” style=”simple” color=”black”]The locations data used in the Sunken Dreams Dive Sites database is based on Populated Place from the following resources:

  • Google Locations

[/vc_toggle][vc_toggle title=”What is a European Health Insurance Card (EHIC) ?” style=”simple” color=”black” el_id=”1458551898935-98576f0d-4942″]A free EHIC card that gives you access to medically necessary, state-provided healthcare during a temporary stay in any of the 28 EU countries, Iceland, Liechtenstein, Norway and Switzerland, under the same conditions and at the same cost (free in some countries) as people insured in that country.

Cards are issued by your national health insurance provider.

Important – the European Health Insurance Card:

  • is not an alternative to travel insurance. It does not cover any private healthcare or costs such as a return flight to your home country or lost/stolen property,
  • does not cover your costs if you are travelling for the express purpose ofobtaining medical treatment,
  • does not guarantee free services. As each country’s healthcare system is different services that cost nothing at home might not be free in another country.

Please note: when you move your habitual residence to another country, you should register with the S1 form instead of using the EHIC to receive medical care in your new country of habitual residence.

Guide on how to use the European Health Insurance Card in the 28 EU countries, Iceland, Liechtenstein, Norway and Switzerland. It includes general information about the card, emergency phone numbers, covered treatments and costs, how to claim reimbursement and who to contact in case you have lost your card, as well as a card expiry reminder function. All this information is also available while your smartphone is offline. The app is available in 25 languages with easy option to switch from one language to another.

Download the app for your smartphone

Please note that:

  • Due to technical, legal and privacy reasons, the app does NOT replace the card. The card cannot be generated or downloaded for use.
  • The EHIC does NOT replace travel insurance.
  • The European Commission is NOT responsible for issuing EHIC cards, which are issued for free by your national health insurance provider.
  • When using the application for the first time some data needs to be downloaded (approx. 25MB). You will be charged for this according to your internet connection. We recommend that you download all data before travelling abroad.

For more information, go to the official website.[/vc_toggle][vc_toggle title=”How do I renew or replace my passport (Adult UK)?” style=”simple” color=”black”]

1. Overview

It costs £72.50 to renew or replace your passport, or £82.25 if you use the Post Office’s Passport Check and Send service.

You must be aged 16 or over (or turning 16 in the next 3 weeks) if you want an adult passport. There’s a different process to get a passport for a child.

If you’re in the UK you can:

There are different ways to renew or replace your passport if you’re outside the UK.

How long it takes

It should take 3 weeks to get your passport. Use a different service if you need it urgently.

It can take longer if more information is needed or your application hasn’t been filled in correctly.

Don’t book travel until you have a valid passport – doing so is at your own risk. Your new passport won’t have the same number as your old one.

Tracking your passport application

You can track your passport application immediately if you apply online or after 3 weeks if you apply by post.

Getting your new passport

Your new passport will be sent to you by courier or Royal Mail. They’ll either:

  • post it through your letterbox
  • hand it to you if you’re home
  • leave a card or post you a letter saying how you can get it (it won’t say the package is your passport)

For more information please visit the GOV.UK website page.

[/vc_toggle][vc_toggle title=”Still have questions?” style=”simple” color=”black”]Please read through the other FAQs on the Sunken Dreams’ Answers to Your Questions webpage contact us using the contact form below.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”rgba(0,0,0,0.06)” css=”.vc_custom_1484816953339{margin-top: 30px !important;}”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

PRODUCT DELIVERY FAQ

[/vc_column_text][vc_empty_space][vc_toggle title=”What is your international returns policy?” style=”simple” color=”black”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent in accumsan dui. Donec imperdiet, nisl non pharetra convallis, nunc sapien laoreet massa, ac elementum arcu neque vitae enim. Praesent convallis leo est, scelerisque tincidunt magna ultricies eu. Ut placerat est a eros faucibus feugiat. Nullam a urna sit amet sem porttitor malesuada a quis nibh. In hac habitasse platea dictumst. Donec sit amet auctor leo. Sed venenatis posuere risus quis dictum. Vivamus ullamcorper orci vitae eros tincidunt, a aliquet lacus dapibus. Sed consectetur, est vel tincidunt imperdiet, justo est dignissim lorem, nec tincidunt lacus lacus ac risus. Cras pretium enim nec vestibulum aliquam. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae;

Nam vitae viverra ex. Sed dictum mollis ultricies. Cras lobortis viverra dapibus. Suspendisse ornare metus arcu, sit amet imperdiet sem lacinia eget. Maecenas vitae porttitor quam. Cras lacinia sollicitudin felis, sit amet laoreet leo ornare vestibulum. Ut fermentum pulvinar lorem, vel consequat leo euismod ac. Cras pulvinar sit amet lorem nec egestas. Vivamus gravida eu felis in elementum. In nec pretium neque. Mauris dictum risus ut elit tristique dictum. Etiam tempor leo libero, ac commodo diam bibendum ut. Integer non dapibus diam. Morbi feugiat, mauris ut placerat faucibus, velit urna fermentum eros, venenatis finibus velit lorem vitae nulla.[/vc_toggle][vc_toggle title=”How can I find your international delivery policy?” style=”simple” color=”black”]Praesent vitae venenatis dolor. Aenean egestas lacinia risus, id mattis massa interdum fringilla. Sed dictum sem at enim suscipit, eget aliquet tortor finibus. Integer pharetra, velit ut posuere interdum, orci ante feugiat mi, sit amet pulvinar dui mi ut leo. Quisque eu scelerisque risus. Aliquam sollicitudin, velit sed bibendum lobortis, ipsum odio laoreet leo, at consectetur tortor justo semper lectus. Nulla non eros eget urna pulvinar scelerisque in vel lacus. Donec suscipit dolor vitae mauris sagittis condimentum.

Duis feugiat vehicula metus, accumsan efficitur ante bibendum a. Fusce ultrices justo at leo consectetur faucibus a vitae ante. Etiam eget rutrum quam. Proin pulvinar libero tempor, porta nunc eget, rhoncus nulla. In ac mauris non risus aliquam euismod ac et erat. Vestibulum vitae faucibus ante.[/vc_toggle][vc_toggle title=”What should I do if my order hasn’t been delivered yet?” style=”simple” color=”black”]Nam vitae viverra ex. Sed dictum mollis ultricies. Cras lobortis viverra dapibus. Suspendisse ornare metus arcu, sit amet imperdiet sem lacinia eget. Maecenas vitae porttitor quam. Cras lacinia sollicitudin felis, sit amet laoreet leo ornare vestibulum. Ut fermentum pulvinar lorem, vel consequat leo euismod ac. Cras pulvinar sit amet lorem nec egestas. Vivamus gravida eu felis in elementum. In nec pretium neque. Mauris dictum risus ut elit tristique dictum. Etiam tempor leo libero, ac commodo diam bibendum ut. Integer non dapibus diam. Morbi feugiat, mauris ut placerat faucibus, velit urna fermentum eros, venenatis finibus velit lorem vitae nulla.[/vc_toggle][vc_toggle title=”How can I get a new returns note?” style=”simple” color=”black”]Cras lacinia sollicitudin felis, sit amet laoreet leo ornare vestibulum. Ut fermentum pulvinar lorem, vel consequat leo euismod ac. Cras pulvinar sit amet lorem nec egestas. Vivamus gravida eu felis in elementum. In nec pretium neque. Mauris dictum risus ut elit tristique dictum.

Etiam tempor leo libero, ac commodo diam bibendum ut. Integer non dapibus diam. Morbi feugiat, mauris ut placerat faucibus, velit urna fermentum eros, venenatis finibus velit lorem vitae nulla.[/vc_toggle][vc_toggle title=”I’m an international customer, have you received my returned items?” style=”simple” color=”black”]Praesent vitae venenatis dolor. Aenean egestas lacinia risus, id mattis massa interdum fringilla. Sed dictum sem at enim suscipit, eget aliquet tortor finibus. Integer pharetra, velit ut posuere interdum, orci ante feugiat mi, sit amet pulvinar dui mi ut leo. Quisque eu scelerisque risus. Aliquam sollicitudin, velit sed bibendum lobortis, ipsum odio laoreet leo, at consectetur tortor justo semper lectus. Nulla non eros eget urna pulvinar scelerisque in vel lacus. Donec suscipit dolor vitae mauris sagittis condimentum. Duis feugiat vehicula metus, accumsan efficitur ante bibendum a. Fusce ultrices justo at leo consectetur faucibus a vitae ante. Etiam eget rutrum quam. Proin pulvinar libero tempor, porta nunc eget, rhoncus nulla. In ac mauris non risus aliquam euismod ac et erat. Vestibulum vitae faucibus ante.

Etiam facilisis, libero ac venenatis dignissim, magna nisl viverra lectus, sit amet iaculis dolor lorem eget urna. Cras ac gravida nunc, nec eleifend sapien. Suspendisse potenti. Vestibulum tincidunt purus quis sollicitudin iaculis. Quisque ligula diam, eleifend eget vulputate quis, dictum nec justo. Maecenas vel gravida neque. Fusce scelerisque velit et leo imperdiet, sit amet elementum arcu congue. Sed non ullamcorper nibh, eget lacinia justo.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”rgba(0,0,0,0.06)” css=”.vc_custom_1484816953339{margin-top: 30px !important;}”][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”rgba(0,0,0,0.06)” css=”.vc_custom_1484816962520{margin-top: 30px !important;}”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

SHIPPING, RETURNS & EXCHANGES FAQ

[/vc_column_text][vc_empty_space][vc_toggle title=”I’m an international customer, have you received my returned items?” style=”simple” color=”black” el_id=”1458552003492-b802617d-899d”]Praesent vitae venenatis dolor. Aenean egestas lacinia risus, id mattis massa interdum fringilla. Sed dictum sem at enim suscipit, eget aliquet tortor finibus. Integer pharetra, velit ut posuere interdum, orci ante feugiat mi, sit amet pulvinar dui mi ut leo. Quisque eu scelerisque risus. Aliquam sollicitudin, velit sed bibendum lobortis, ipsum odio laoreet leo, at consectetur tortor justo semper lectus. Nulla non eros eget urna pulvinar scelerisque in vel lacus. Donec suscipit dolor vitae mauris sagittis condimentum. Duis feugiat vehicula metus, accumsan efficitur ante bibendum a. Fusce ultrices justo at leo consectetur faucibus a vitae ante. Etiam eget rutrum quam. Proin pulvinar libero tempor, porta nunc eget, rhoncus nulla. In ac mauris non risus aliquam euismod ac et erat. Vestibulum vitae faucibus ante.

Etiam facilisis, libero ac venenatis dignissim, magna nisl viverra lectus, sit amet iaculis dolor lorem eget urna. Cras ac gravida nunc, nec eleifend sapien. Suspendisse potenti. Vestibulum tincidunt purus quis sollicitudin iaculis. Quisque ligula diam, eleifend eget vulputate quis, dictum nec justo. Maecenas vel gravida neque. Fusce scelerisque velit et leo imperdiet, sit amet elementum arcu congue. Sed non ullamcorper nibh, eget lacinia justo.[/vc_toggle][vc_toggle title=”How can I find your international delivery policy?” style=”simple” color=”black” el_id=”1458552002581-7d4d1eef-b4a2″]Praesent vitae venenatis dolor. Aenean egestas lacinia risus, id mattis massa interdum fringilla. Sed dictum sem at enim suscipit, eget aliquet tortor finibus. Integer pharetra, velit ut posuere interdum, orci ante feugiat mi, sit amet pulvinar dui mi ut leo. Quisque eu scelerisque risus. Aliquam sollicitudin, velit sed bibendum lobortis, ipsum odio laoreet leo, at consectetur tortor justo semper lectus. Nulla non eros eget urna pulvinar scelerisque in vel lacus. Donec suscipit dolor vitae mauris sagittis condimentum.

Duis feugiat vehicula metus, accumsan efficitur ante bibendum a. Fusce ultrices justo at leo consectetur faucibus a vitae ante. Etiam eget rutrum quam. Proin pulvinar libero tempor, porta nunc eget, rhoncus nulla. In ac mauris non risus aliquam euismod ac et erat. Vestibulum vitae faucibus ante.[/vc_toggle][vc_toggle title=”What should I do if my order hasn’t been delivered yet?” style=”simple” color=”black” el_id=”1458552002869-da6d3f38-0698″]Nam vitae viverra ex. Sed dictum mollis ultricies. Cras lobortis viverra dapibus. Suspendisse ornare metus arcu, sit amet imperdiet sem lacinia eget. Maecenas vitae porttitor quam. Cras lacinia sollicitudin felis, sit amet laoreet leo ornare vestibulum. Ut fermentum pulvinar lorem, vel consequat leo euismod ac. Cras pulvinar sit amet lorem nec egestas. Vivamus gravida eu felis in elementum. In nec pretium neque. Mauris dictum risus ut elit tristique dictum. Etiam tempor leo libero, ac commodo diam bibendum ut. Integer non dapibus diam. Morbi feugiat, mauris ut placerat faucibus, velit urna fermentum eros, venenatis finibus velit lorem vitae nulla.[/vc_toggle][vc_toggle title=”What is your international returns policy?” style=”simple” color=”black” el_id=”1458552002308-8c14df35-562e”]Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent in accumsan dui. Donec imperdiet, nisl non pharetra convallis, nunc sapien laoreet massa, ac elementum arcu neque vitae enim. Praesent convallis leo est, scelerisque tincidunt magna ultricies eu. Ut placerat est a eros faucibus feugiat. Nullam a urna sit amet sem porttitor malesuada a quis nibh. In hac habitasse platea dictumst. Donec sit amet auctor leo. Sed venenatis posuere risus quis dictum. Vivamus ullamcorper orci vitae eros tincidunt, a aliquet lacus dapibus. Sed consectetur, est vel tincidunt imperdiet, justo est dignissim lorem, nec tincidunt lacus lacus ac risus. Cras pretium enim nec vestibulum aliquam. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae;

Nam vitae viverra ex. Sed dictum mollis ultricies. Cras lobortis viverra dapibus. Suspendisse ornare metus arcu, sit amet imperdiet sem lacinia eget. Maecenas vitae porttitor quam. Cras lacinia sollicitudin felis, sit amet laoreet leo ornare vestibulum. Ut fermentum pulvinar lorem, vel consequat leo euismod ac. Cras pulvinar sit amet lorem nec egestas. Vivamus gravida eu felis in elementum. In nec pretium neque. Mauris dictum risus ut elit tristique dictum. Etiam tempor leo libero, ac commodo diam bibendum ut. Integer non dapibus diam. Morbi feugiat, mauris ut placerat faucibus, velit urna fermentum eros, venenatis finibus velit lorem vitae nulla.[/vc_toggle][vc_toggle title=”How can I get a new returns note?” style=”simple” color=”black” el_id=”1458552003176-d87c5cf1-6669″]Cras lacinia sollicitudin felis, sit amet laoreet leo ornare vestibulum. Ut fermentum pulvinar lorem, vel consequat leo euismod ac. Cras pulvinar sit amet lorem nec egestas. Vivamus gravida eu felis in elementum. In nec pretium neque. Mauris dictum risus ut elit tristique dictum.

Etiam tempor leo libero, ac commodo diam bibendum ut. Integer non dapibus diam. Morbi feugiat, mauris ut placerat faucibus, velit urna fermentum eros, venenatis finibus velit lorem vitae nulla.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]